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Assess Culture: RCS begins a process improvement project with an assessment of the organization's tolerance for process change. Often, an organization may have difficulty embracing and following changed processes.
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Design/Re-Design
Process(es): RCS interviews the owners and customers of the business process(es) to ascertain tacit and overt expectations, identify the anticipated implementation cost and time boundaries for the project, and to gage the level of management support for the endeavor.
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Implement New or Improved Process(es): RCS facilitates the implementation of the improved process(es), serving as the business project manager if desired.
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Analyze Process(es): The foundation for any successful business process improvement project is to fully understand the strengths and weaknesses of existing processes.
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Plan Implementation: Using the information documented during the Discovery and Design phases of the project, RCS documents a full scale project proposal for management evaluation.
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Manage Process(es): As part of the implementation phase, a Process Management Team is formed to ensure the newly designed and implemented process(es) are successfully institutionalized, e.g. embraced and followed by the organization.
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Summarize Findings: RCS presents management with an analysis summarizing the findings of the Discovery Phase.
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Go / No Go Decision |
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Go / No Go Decision |
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